Our ex tenant tracing service takes just 7 days to locate your ex tenants current address. We are open 24-7 but our Investigation hours are 9am - 5pm Monday - Friday

If we cannot locate a current address for your ex-tenant we will refund the tenant tracing fee paid in full within 7 days, if we source a current address as shown on Credit agency data sets then we will provide this address as shown on Credit agency data sets. See below

We recommend that you wait 4 weeks after the date the tenant moves out of your property to instruct us which will give sufficient time to allow Credit agencies to reflect the current address that the ex-tenant has moved to. See below

We offer retracing on the following basis

All Premium cases are backed up by a 60 day retrace policy where if you need further confirmation of a supplied address we will supply a confirmation or revalidation free of charge for up to 60 days from the original order date. All other cases will have a retrace fee applied which can be viewed under the retrace option in our online store.

We recommend all debt tracing cases are submitted after 4 weeks of moving date and on that basis 99.9% of debtor tracing cases will show the current not old address of the debtors residence. This is conditional on the debtor being in the U.K. and conducting normal financial behaviour. This behaviour would include but not limited to one of the following situations - paying bills in their name at the new address, informing any creditors of their new address, updating banking or credit providers of their new address directly or indirectly, using a postal redirect service or applying for credit at the new address or being credit active. If your case has supplied an old or disputed address we suggest waiting 4-6 weeks and then instructing a new trace to obtain the current data as shown on major U.K. Credit agencies.