Terms.

TERMS OF SERVICE FOR DEBTTRACE®

Effective Date: 24 July 2025

These Terms of Service ("Terms") govern your access to and use of the services provided by DebtTrace®, a trading name of Pavilion Digital Marketing Ltd, registered in England and Wales (Company No. 09418751). These Terms are to be read in conjunction with Find UK People®'s full Terms of Service, which also apply to all services offered via DebtTrace®.

GOVERNING LAW These Terms shall be governed by and construed in accordance with the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms shall override any statutory rights available to consumers under the Consumer Rights Act 2015.

SERVICE PROVISION All services are provided on a fee-per-case basis and are supplied by Pavilion Digital Marketing Ltd. Services are subject to pre-payment and invoiced by Pavilion Digital Marketing Ltd. By purchasing a service, you confirm that you are over 18 and have the lawful basis to request an investigation under UK GDPR.

NO TRACE, NO FEE GUARANTEE For standard address tracing services, if no verified current address is found, a full refund will be issued. Once a report is supplied, no refund shall be issued except where required by statute.

FEES, REFUNDS AND REPORT FINALITY The determination of whether a subject has been traced is solely at the discretion of DebtTrace. The full service fee will be charged in the following situations:

  • A report or result has already been completed and supplied

  • The subject is confirmed as deceased

  • Reliable indication data confirms the subject has moved offshore (even if a specific address is not found)

  • The service is a pre-sue, pre-enforcement, or financial background report

  • The service is an in-depth people trace, friend or family tracing, or any case where substantial research has been carried out

  • The service is clearly marked as non-refundable at the time of order

  • The data supplied by the client is false, misleading, or insufficient (e.g. made-up individuals or untraceable contact details)

  • Orders refused for compliance reasons (e.g., lack of GDPR basis or lawful interest) are subject to a non-refundable administration fee of £49 plus VAT to cover time, data access, and compliance handling.

Other terms that apply:

  • In discretionary or goodwill refund cases, a fixed administration and processing fee of £49 + VAT will be retained to cover research time, compliance checks, and merchant handling costs. No further charges will apply.

  • All basic-level trace reports are deemed full and final upon delivery. These are single-attempt services and do not include updates, follow-up work, refunds or rechecks unless otherwise agreed in writing.

  • All decisions regarding trace outcomes, fees, refunds, or administration charges are made at the sole discretion of Find UK People and are final and non-negotiable. Refunds are not available post-report except under legal compulsion.

  • Divorce, Separation, or Ex-Partner Tracing Policy
    To ensure compliance with UK GDPR, the Data Protection Act 2018, and our safeguarding obligations, DebtTrace® will only process tracing requests relating to divorce, separation, or ex-partners where the instruction is submitted directly by the requesting party’s appointed solicitor. This measure ensures that all such cases are legally justified, proportionate, and supported by professional oversight. Requests made directly by individuals in these categories will be declined. Cases related to divorce, separation, adoption, or an ex-partner will only be accepted if instructed by a solicitor. Any misrepresentation will result in liability for the client, and the fee will be non-refundable if substantiated.

  • Where an instruction is received which falls into a restricted category (such as ex-partner or family law tracing without solicitor instruction), DebtTrace® will not proceed with the case. In such instances, an administrative compliance fee of £49 (plus VAT) will be charged to cover processing and compliance review costs.

  • However, if the matter is subsequently re-instructed via a solicitor or barrister in compliance with our policies, this £49 fee will be deducted from the cost of the next valid order

COMPLIANCE AND GDPR You confirm that you have a lawful basis for processing personal data under UK GDPR. If your request is found to be non-compliant, an admin fee of £49 + VAT will be retained. You authorise us to share supplied data with third-party ICO-registered tracing suppliers. DebtTrace acts solely as a Data Processor. The client remains the Data Controller and is responsible for GDPR compliance.

RETRACE POLICY Premium services include a 60-day free retrace. Basic and Standard services have a 30-day window with fees:

  • Basic: £29.99

  • Standard: £12.00 Only one retrace is permitted per case. Further checks are charged at full rate. All reports are deemed full and final upon delivery.

RESEARCH-BASED AND NON-UK TRACES Where tracing involves non-UK subjects or minimal financial data, a maximum 50% refund applies on negative returns. No refund is available where actionable data has been sourced or extensive research has been completed.

SERVICE TIMING AND HOLIDAY EXTENSIONS Standard turnaround is 7 working days; complex cases may take up to 30. Public holidays or business interruption may extend turnaround to a maximum of 60 working days.

REPORT CONTENT AND DISCLAIMERS Reports are based on third-party data and are provided in good faith without guarantee. You must not rely solely on reports; independent verification is advised. No liability is accepted for inaccuracies or omissions in supplied information.

LIABILITY LIMITATION DebtTrace and its suppliers accept no liability for consequential, indirect, or punitive damages. Our liability is strictly limited to the fees paid for the relevant service.

FINANCIAL & PRE-LITIGATION REPORTS These are supplied on a fee-per-case basis, are non-refundable, and limited to 1 or 3 property searches respectively. These do not include bank, HMRC, NI, or DVLA data.

GDPR & DATA SHARING By using our services, you agree to:

  • Share personal data of the subject

  • Be over 18 and legally entitled to instruct the trace

  • Allow us to pass contact details to the subject where required by law

BATCH TRACING Batch tracing requires pre-payment and is subject to the same refund and retrace terms. All batch data must include full name and last known UK address under 6 years old. Batch tracing is for debt recovery only and is supplied without data guarantee or recheck.

SECURITY & DATA STORAGE All data is stored and transferred using 256-bit encryption. Pavilion Digital and its partners are registered with the ICO. DebtTrace reserves the right to audit all suppliers and data partners to ensure ongoing compliance with UK data protection legislation.

LIABILITY WAIVER By using our services, you waive any rights to dispute or claim against the findings unless required by law.

INTELLECTUAL PROPERTY All site content is copyright of Pavilion Digital Marketing Ltd and may not be reused without written permission.

TERMINATION We may terminate services at our discretion without cause or liability.

CUSTOMER COMPLAINTS Complaints should be directed to: support@findukpeople.com

NOTICE AND CORRESPONDENCE Legal notices should be sent to: DebtTrace®, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX

AMENDMENTS Terms may be updated without prior notice; continued use of services constitutes agreement to updated terms.

ADDITIONAL TERMS Use of our website and services is also subject to our full terms of service at the Find UK People site, Privacy Policy and Cookie Policy. We reserve the right to prosecute for fraudulent use or misuse of the services.

DISCLAIMERS Nothing on our website constitutes legal advice. Clients should seek independent legal counsel. Use of the service confirms agreement to these Terms and those published by Find UK People®.

PROHIBITED USE You may not use our services:

  • For unlawful, abusive, or harassing purposes

  • Where legal restrictions (e.g., injunctions or restraining orders) are in place

  • To trace individuals under 18

  • In any manner likely to harm or distress the subject of the trace

JURISDICTIONAL LIMITATIONS DebtTrace operates solely under the jurisdiction of England and Wales. Services outside of this scope will only be undertaken if expressly stated and compliant with local laws.

FORCE MAJEURE We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, cyberattacks, or disruptions to data services.

DebtTrace® is a registered trading name of Pavilion Digital Marketing Ltd. All rights reserved. These Terms (and those terms at the find uk people site - being the fuller and complete terms) form a legally binding agreement between the client and Pavilion Digital Marketing Ltd and are subject to the governing law of England and Wales.