Support.
DebtTrace® - your trusted source for automated debtor tracing services.
🚀 Fast Response
We’re always here to help — day or night, whenever you need us!
At DebtTrace, we take the security and satisfaction of our clients seriously. That's why we offer support exclusively through email and AI chat support. We believe that this approach not only prioritises your safety but also ensures the highest level of assistance.
Discover how our service works
Why Email Support?
Detailed and Thorough Assistance: Email & chat allows our support team to carefully review your questions or issues and provide comprehensive and well-thought-out responses. This ensures that you receive the most helpful and accurate information.
No Time Constraints: With email, you can reach out to us at your convenience 24-7. There's no need to rush through explanations or solutions. Take your time to explain your concerns, and we'll take the time to craft the best response. We do respond fast and normally in minutes during working hours.
How to Contact DebtTrace
Getting in touch with DebtTrace support is simple
Click the chat icon (bottom right of screen)
Ask our AI trained support any question on DebtTrace
Watch how you get your answer instantly
Just remember our AI is still in training, so some answers may not be quite right 🤨
✅ Chat support will resolve 99% of any questions you have instantly!
Still need help?
If that does not work just send an email with your query, concern, or request. Our dedicated support team will respond promptly and provide you with the assistance you need.
Choose DebtTrace for reliable, secure, and client-centered support via email.
📱 Telephone support is not available
Email Support
At DebtTrace®, we specialise in providing a highly reliable solution for tracing debtors' addresses. To get the help you need, simply select the appropriate section below. We're here to make the debtor tracing process as straightforward and efficient as possible for you.
This section may help you
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Login to track order status
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Request a trace - all tracing requests must be placed online
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View prices - all prices are displayed online
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V.A.T. receipt - please see your email as we send all VAT receipts via email, check your spam folder. If you have not received a VAT receipt use the Login section top right of this website to login and print a copy VAT receipt.
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Why do I have a refund - all refunds are placed where we cannot locate a current verified address for the subject of the search at the time of research and we recommend you wait 4 weeks and instruct us after this time when systems have updated.
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Instruct you - We only accept online instruction via our online shop and do not accept email, letter or telephone instruction
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Click here for Support
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Post sale use Get Support
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Most cases turnaround and the report will be delivered via email within 7 days but more difficult or more expansive reporting can take unto 30 days to complete.
Helping you.
Knowledge.
Tracing Debtors Explained
If someone owes you money, it’s only natural to look for a way to get it back. However, that isn’t always as simple as it sounds.
While finding a business that owes you money may often be relatively easy, it can be very challenging to find an individual who is in debt to you, and this is a surprisingly common problem.
Pre-Sue Reports Explained
If you are considering legal action to recover money owed to you, it is sensible to pause and assess the position before issuing proceedings. Litigation can be costly, time-consuming, and uncertain, particularly if key information about the debtor is missing.
While it may be straightforward to establish basic details for a company that owes you money, pursuing an individual is often far more complex. Unclear addresses, unknown assets, or uncertainty about solvency are common issues, and they frequently undermine otherwise valid claims before they even reach court. Pre-sue or pre-litigation reports are designed to address these risks before formal action begins.
DebtTrace® will have the solution.
DebtTrace® is a trading division of Pavilion Digital Marketing Ltd, the same group that operates Find UK People®. For full corporate, compliance, and verification details, visit Find UK People’s About Us page