Support.
DebtTrace® - your trusted source for automated debtor tracing services.
We understand that you may have questions or need assistance, and we're here to help you.
Email us a question at 🤖 Support
At DebtTrace®, we specialise in providing a highly reliable solution for tracing debtors' addresses. To get the help you need, simply select the appropriate section below. We're here to make the debtor tracing process as straightforward and efficient as possible for you.
This section may help you
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V.A.T. receipt - please see your email as we send all VAT receipts via email, check your spam folder. If you have not received a VAT receipt use the Login section top right of this website to login and print a copy VAT receipt.
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For enquiries on report contents or accuracy please read information supply
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You can also use our help centre
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Our service is available 24-7 but we process cases during normal UK office hours.
*Closed Bank Holidays & Weekends, all services will be completed during weekday office hours - See Terms
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DebtTrace® are a specialist automated debtor tracing agent company who provide specialist debtor tracing services. DebtTrace® is a trading style of Pavilion Digital Marketing Ltd Reg. No: 09418751
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If DebtTrace® can not find a current verified address or deceased status confirmation for your debtor we will not charge you a tracing fee. When this does happen we will refund you in full within 7 days. If you receive a refund this is what has happened with your debtor tracing case. Once we supply a debtor case report it is non refundable regardless if subsequently the debtors address is found to be historic or incorrect. DebtTrace® will only supply an address trace report where the U.K. Credit Agencies and our debt tracing investigations show the address to be current at the time of the search but we do not indemnify this debtor tracing data and it is supplied in best of faith without a refund option, this is how we reduce our initial tracing fees. All services have a retrace guarantee, but only the premium service is offered with a 60 day free of charge retrace guarantee.
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DebtTrace® offer a pre-payment model on all debtor tracing cases but you can setup an account online (Website header - login / account) and load all of your details for future use. Subsequently when you place an order just login and you will have a lighting fast ordering experience, as the DebtTrace™ system will remember all of your details.
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Most cases are completed in just 7 days but more complex or evasive cases can take up to 30 working days to achieve a successful result.
Still need help.
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Get assistance with Help Centre
Use the self service help articles to get the answer you need. This works with most requests and is faster.
🤖 24-7 support Request Support
Immediate answers 24-7
Good for general enquiries such as pricing or service queries
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Answers in a few hours, working hours only
Good for complex queries and operational support
Compliance.
DebtTrace® is owned and operated by PDM Group a company registered in England, company number 09418751, having its registered office at:
303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX
Registered for VAT with number GB 252702231
Registered with the ICO registration number ZA193733 View ICO Entry
DebtTrace® maintains the highest standards of professionalism and a strong ethical code of conduct throughout all of our business practices.
DebtTrace® and all our approved data partners conduct business in compliance of the CSA Code of Practice & General Data Protection Regulation