Information.
Please read these terms for information supply in full.
DebtTrace® is a fully automated service and we do not enter into any discussion around supplied information.
DebtTrace® is a automated information supply service that offers no guarantee to the validity of information supplied, the information is normally highly accurate and is blended with multiple sources of data including the multiple UK Credit Agency sources with manual oversight but information is supplied on a full and final basis with no guarantee or support.
The No Trace No Fee Guarantee
The DebtTrace® no trace no fee policy, guarantees, if we cannot confidently supply a current address as shown on UK Credit Agency data then we won’t provide a report and we will refund the fee paid automatically. Once a report is supplied it has no refund guarantee and only offers a retrace of supplied information on the following basis.
Backed up by our Retracing Guarantee
All Premium cases are backed up by a 60 day retrace policy where if you need further confirmation of a supplied address we will supply a confirmation or revalidation free of charge for up to 60 days from the original order date. All other cases will have a retrace fee applied which can be viewed under the retrace option in our online store.
To keep our initial prices low all Basic & Standard tracing cases will be charged a small administration fee for rechecking a supplied report within 30 days from supply date. Retraces must be requested online via the retrace option in the online shop. Any case that exceeds 30 days will need to reorder a new trace request to validate any new information. All services on this site are supplied as full and final reports without any guarantee or refund.
Retrace availability timescales
Basic | 30 days from submission date
Standard | 30 days from submission date
Premium | 60 days from submission date
Any case that exceeds these timescales has to resubmit a new case
All non-premium cases are charged a retrace fee*
Basic | Full retrace fee of £19.99*
Standard | Reduced retrace fee of £12.00*
Premium | Free of charge*
If a case is incorrect for any reason, after or before retracing, it is not underwritten by DebtTrace® and no correspondence will be entered into about the case.
To underscore the retrace is only to revalidate the information supplied on premium cases and to reconfirm any further address data that may of become available, it will not provide a refund in any circumstance and will only be provided if the correct original order level and corresponding fee paid at the time of ordering a retrace.
All service pricing listed on this website excludes VAT at the normal U.K. rate and VAT will be added at checkout stage.
Information is supplied as is and has no indemnity around the accuracy or integrity of the supplied data. The address provision data is only supplied where multiple Credit agencies show the supplied address as the subjects current address location with our manual oversight also confirming this supplied data is a verified address but there can be multiple reasons that data can be disputed.
What to do if you believe the information is incorrect
If you have an issue with the supplied data we suggest that you wait a further 6 weeks and then re order a new DebtTrace® search to re verify the data is still showing the same information. If all Credit agencies still point to the supplied address it would be a good indicative confirmation and then the next step would be too verify further by means of physical doorstep verification by use of a professional Process Server, Bailiff or HCEO.
For the avoidance of doubt, the DebtTrace service is a system of automated data provision but under no circumstances do we underwrite or enter into correspondence around the supplied information.
This is how we keep our prices so low, by eliminating the need for customer service functions and automating the whole debtor tracing data supply process.
DebtTrace® supply a trace report when multiple credit agencies and internal data sets point to the supplied address being the only indicated live address for the subject in the U.K. backed up by other third party data sources confirming the supplied address is current but we do not indemnify the supplied data, as agreed by customers at the point of purchase on our terms of service agreement tick box.
All services on this site are supplied as full and final reports without any guarantee, discussion, retrace or refund apart from the displayed options on the site for retracing. Only premium services can revalidate information for free using the online retrace request in the online shop.
If a case is incorrect for any reason it is not underwritten by DebtTrace® and no correspondence will be entered into about the case normally.
If a case is incorrect for any reason it is not underwritten by DebtTrace® and no correspondence will be entered into about the case.
All service pricing listed on this website excludes VAT at the normal U.K. rate and VAT will be added at checkout stage.
Important information
All address tracing is fee per case and any refunds (where no current address can be verified) will be placed within 24 hours of negative trace result provision. All tracing is completed within 7 days normally and a maximum of 30 days.
All supplied cases and reports including batch tracing are full and final and are not offered with any recheck service (apart from our premium tracing services). Importantly all fees paid are non refundable on completion of service and delivery of the DebtTrace™ report for all services including all premium options.
Our data is very accurate but on occasion data might still show a previous address and on these occasions we suggest you wait 6 weeks and request a new trace at the fee displayed. We do suggest that all cases are instructed after 4 weeks from move out date of the last known supplied address to minimise this risk.
Pre-sue/litigation reports, financial background reports and investigations are also fee per case due to the complexity of the cases and are non refundable as we can only report our findings of a given situation. Turnaround of these reports are a maximum of 30 days but normally in just 14 days.
For the avoidance of doubt we do not offer any guarantee or refund of address tracing cases or indeed any debtor trace or debtor trace with financial information and customers would need to request a new case (chargeable) after 6 weeks for these address trace cases where further investigation is needed to verify or confirm an address at the advertised rate.
Credit Agency datasets & other sensitive data use
Datasets are only used where permitted by the supplier and UK data / GDPR compliance requirements. For example Credit Agency data is only used for Debt, Financial claim or Asset reunification purposes.We do not offer family or friend tracing or any other people tracing where consent is required from the subject of the trace. Where tracing an individual falls outside of these uses we would seek to trace the subject of the search using other compliant investigative means including permitted datasets.Any mention of Credit agency use on this website or its individual pages does not indicate that it will be used on any service without the correct validation and authorisation that the case passes the data assessment for its use. To underscore, all cases submitted to us are subject to our data impact assessment prior to processing. As such any submitted case would only use data where permissible by UK Law, GDPR, our internal compliance requirements, passing our internal third party impact assessment and third party data supplier requirements.
Summary
Retraces are not offered for free for Basic or Standard services and are supported by a fee based retrace system. Premium cases are supported by a 60 day free of charge single recheck service but are not provided with any financial warranty or guarantee. All other results provided, regardless of the data accuracy within a report, are supplied on a best of faith basis and are fee per case without refund or recheck guarantee.
All services on this site are supplied as full and final reports without any financial guarantee or refund warranty, including single cases & batch tracing, only premium traces are offered with a single retrace check and recheck of information supplied but this is limited to one recheck of the supplied information and not offered with any financial guarantee or refund option.
If a case or supplied retrace is incorrect for any reason it is not underwritten by DebtTrace™ and no correspondence will be entered into about the case.