If our enquiry agents cannot locate a current address or other substantive information we will refund the trace agent search fee paid in full within 7 days, if we source a current address as shown on Credit agency data sets then we will provide this address as shown on Credit agency data sets. See below

Our experienced enquiry agents recommend that you wait 4 weeks to instruct our tracing agent service, which will give sufficient time to allow Credit agencies to reflect the current address that the debtor has moved to. See below

We offer retracing on the following basis

All Premium cases are backed up by a 60 day retrace policy where if you need further confirmation of a supplied address we will supply a confirmation or revalidation free of charge for up to 60 days from the original order date. All other cases will have a retrace fee applied which can be viewed under the retrace option in our online store.

We recommend all debt tracing cases are submitted after 4 weeks of moving date and on that basis 99.9% of debtor tracing cases will show the current not old address of the debtors residence. This is conditional on the debtor being in the U.K. and conducting normal financial behaviour. This behaviour would include but not limited to one of the following situations - paying bills in their name at the new address, informing any creditors of their new address, updating banking or credit providers of their new address directly or indirectly, using a postal redirect service or applying for credit at the new address or being credit active. If your case has supplied an old or disputed address we suggest waiting 4-6 weeks and then instructing a new trace to obtain the current data as shown on major U.K. Credit agencies.

Datasets are only used where permitted by the supplier and UK data / GDPR compliance requirements. For example Credit Agency data is only used for Debt, Financial claim or Asset reunification purposes. We do not offer family or friend tracing or any other people tracing where consent is required from the subject of the trace. Where tracing an individual falls outside of these uses we would seek to trace the subject of the search using other compliant investigative means including permitted datasets. Any mention of Credit agency use on this website or its individual pages does not indicate that it will be used on any service without the correct validation and authorisation that the case passes the data assessment for its use. To underscore, all cases submitted to us are subject to our data impact assessment prior to processing. As such any submitted case would only use data where permissible by UK Law, GDPR, our internal compliance requirements, passing our internal third party impact assessment and third party data supplier requirements.